Terms and conditions

The general terms and conditions of DBK d.o.o. are drawn up in accordance with the Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-1), the Electronic Communications Act (ZEKom-1) and on the basis of the recommendations of the Chamber of Commerce and Industry of Slovenia and international e-commerce codes.

The online store www.shop.dbk.si (hereinafter “online store”) is operated by DBK d.o.o. as a provider of e-commerce services (hereinafter “provider”). Upon registering in the online store system, the visitor obtains a username, which is the same as their email address, and a password. The user’s username and password unambiguously identify and link them to the entered data. By registering, the visitor becomes a user and acquires the right to purchase.

These general terms of cooperation govern the operation of the online store, the rights of the user and the business relationship between the provider and the buyer.

Availability of information

• The provider undertakes to always provide the buyer with the following information:
• the identity of the company (company name and registered office, register number),
• contact details that enable the user to communicate quickly and effectively (email, phone),
• the essential characteristics of the goods or services (including after-sales services and warranties),
• the availability of products (every product or service offered on the website should be available within a reasonable time),
• the conditions of product delivery or performance of the service (method, place and delivery time),
• all prices must be clearly and unambiguously stated, and it must be clearly shown whether they already include taxes and transport costs,
• the method of payment and delivery,
• the period of validity of the offer,
• the period within which it is still possible to withdraw from the contract and the conditions for withdrawal; in addition, whether and how much the return of the product costs the buyer,
• an explanation of the complaint procedure, including all details of the contact person or customer service

Product offer

Due to the nature of doing business over the internet, the offer of the online store is updated and changes frequently and quickly.

Prices are presented as Regular prices and Online prices. Regular prices are usually the recommended retail prices of the manufacturer or importer, or prices set by the provider itself.

Liability

DBK d.o.o. is not responsible for disruptions in the course of the service resulting from the user’s actions (e.g. a computer infected with viruses) or from the paths or infrastructure of providers used by the online store service (e.g. an internet outage).

Liability obligation

The provider makes its best efforts to ensure the timeliness and accuracy of the data published on its pages. Nevertheless, the characteristics of items, the delivery time or the price may change so quickly that the provider fails to correct the data on the web pages. In such a case, the provider will inform the buyer of the changes and allow them to withdraw from the order or exchange the ordered item.

The provider is not responsible for the content of reviews of items written by visitors. The provider reviews opinions before publication and rejects those that contain obvious untruths, are misleading or offensive. The provider is not responsible for the information in the reviews and disclaims any liability arising from the information in the reviews.

Although the provider strives to provide accurate photographs of the items for sale, all photographs should be taken as symbolic. Photographs do not guarantee the characteristics of the product.

The consumer must return the item to the seller undamaged and in unchanged quantity, unless the item was destroyed, damaged, lost or its quantity decreased through no fault of the consumer. The consumer must not use the items until withdrawal from the contract. The consumer may inspect and test the items only to the extent necessary to establish the actual state. The consumer is liable for any diminution in the value of the goods if the diminution results from handling that is not necessary to establish the nature, characteristics and functioning of the goods. The consumer must, immediately upon receipt of the shipment, check whether the shipment arrived undamaged. The provider does not guarantee that an order can be successfully stopped or cancelled. Partial cancellation of an order is not possible.

Return of goods

The buyer’s right to withdraw from the contract

1. The buyer (hereinafter also: consumer) has the right to notify the provider within 14 days of receiving the goods that they are withdrawing from the contract, without having to state a reason for their decision.
2. To exercise the right of withdrawal, the consumer must give notice by an unambiguous statement via one of the following options:

• Pisno na mail [email protected] ali po pošti na naslov DBK d.o.o., Samostanska ulica 3, 2360 Radlje ob Dravi.

For this purpose, the consumer may optionally also use the Withdrawal / Return of Goods Form, which you can find here.

3. The withdrawal period begins the day after the date of receipt of the goods (“when the consumer acquires physical possession of the goods, or a third party other than the carrier and designated for this purpose by the consumer acquires it on the consumer’s behalf”, or, in the case of a contract for the delivery of goods consisting of several shipments or pieces: “when the consumer acquires physical possession of the last shipment or piece of goods, or a third party other than the carrier and designated for this purpose by the consumer acquires it on the consumer’s behalf”).
4. For the withdrawal period to be observed, it is sufficient that the notice concerning the exercise of the consumer’s right of withdrawal is sent before the withdrawal period expires.
5. Using the return form available in the online store, the buyer may return the product/goods at their own expense. If the goods are damaged during transport, this is the buyer’s responsibility. In the case of personal pickup of the goods, the buyer may inspect the goods immediately and refuse the purchase. Later return is not possible!
6. The goods must be returned to the provider no later than 14 days from the submitted notice of withdrawal from the contract.
7. Returning the received goods to the provider within the withdrawal period is deemed to be notice of withdrawal from the contract. The buyer may return the products by post to the company’s address. At the same address, return is also possible in person, on every working day from 8:00 to 15:00.
8. The buyer must return the received products undamaged and in unchanged quantity, unless the product is defective, lost or its quantity has decreased through no fault of the buyer. The consumer is liable only for the diminished value of the goods resulting from handling the goods beyond what is necessary to establish their nature, characteristics and functioning. If the buyer may have already started using the product, or has already opened and assembled individual components of the products, withdrawal from the contract is not possible. The product manufacturer also prescribes its original packaging (in accordance with Article 36 of the Consumer Protection Act). Since the packaging is an integral part of the product, it must also be enclosed, in the same condition as it was originally upon receipt of the product (i.e. undamaged and in unchanged quantity).
9. The option to withdraw from the contract does not apply to products/goods made according to the buyer’s or consumer’s precise instructions and adapted to their personal needs.
10. If the consumer withdraws from this contract, the provider shall reimburse all payments received without undue delay and no later than 14 days from the day of receiving the notice of withdrawal from this contract. The company makes such reimbursement using the same means of payment as was used for the original transaction, unless otherwise agreed or where, due to its nature, payment cannot be provided by the same means. The company may withhold payment in the cases and within the time limits set by the Consumer Protection Act.
11. With every return, in addition to the product, a properly and fully completed Return of Goods Form and a copy of the invoice must also be enclosed.

Complaints and disputes

DBK d.o.o. respects the applicable consumer protection legislation. It also does its utmost to fulfil its duty to establish an effective complaint-handling system and to designate a person whom the buyer can contact in case of problems by phone at +386 41 409 268 or via [email protected]. The complaint submission procedure is available on the web pages, easy to use and confidential.

The provider will confirm receipt of the complaint within five working days, inform the buyer how long it will take to process it, and keep them informed of the progress of the procedure throughout.

The provider is aware that an essential feature of a consumer dispute, at least as regards judicial resolution, is the disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle preventing the consumer from initiating a dispute before a court. The provider therefore makes its best efforts to resolve any disputes amicably.

Prices

The online price applies to all members of the online store. Anyone becomes a member by registering in the online store. All prices are exclusive of VAT unless expressly stated otherwise.

Prices apply at the moment the order is placed and have no predetermined validity.

Despite exceptional efforts to provide the most up-to-date and accurate data, it may happen that the price information is incorrect. In this case, or if the price of an item changes during the processing of the order, the provider will allow the buyer to withdraw from the purchase and at the same time offer the buyer a solution to mutual satisfaction.

The sales contract between the provider and the buyer is concluded at the moment the provider confirms the order (the buyer receives an email about the status Order confirmed). From that moment on, all prices and other conditions are fixed and apply to both the provider and the buyer.

Defects, exchange, return of products

A consumer in this chapter is a buyer (natural person) who acquires or uses products for purposes outside their professional or gainful activity. In the other chapters, the term “buyer” covers both the buyer and the consumer.

If the delivered products differ from the ordered products (delivery of the wrong products), the buyer or consumer returns the delivered products and the provider will replace them with the appropriate ones free of charge. The provider also covers the cost of returning the originally delivered products. The originally delivered products can only be returned in their original packaging.

If the delivered products do not correspond to the characteristics or specifications of the ordered products (delivery of defective products), the buyer must notify the provider within eight days of the date of receipt of the product. If the defect could not be noticed by a normal inspection at receipt (hidden defect), the buyer must notify DBK d.o.o. of it within eight days of the day they noticed the defect, otherwise they lose this right. DBK d.o.o. is not liable for defects that appear after six months have passed since the product was handed over.

In the notice of defect, the consumer or buyer must describe the defect in more detail and allow DBK d.o.o. to inspect the item.

A consumer or buyer who has notified the provider of the defect in a timely and correct manner has the right, within two years of submitting the notice of defect, to request the provider to:

• repairs the defect on the product, or

• refunds part of the paid amount in proportion to the defect, or

• replaces the defective product with a new, flawless product, or

• refunds the amount paid.

In any case, the consumer or buyer also has the right to claim compensation from the provider, in particular reimbursement of the costs of materials, replacement products, labour, transfer and transport of products incurred due to the fulfilment of the obligation from the previous paragraph.

Warranty

Products have a warranty if this is stated on the warranty certificate or on the invoice. The warranty is valid subject to compliance with the instructions on the warranty certificate and upon presentation of the invoice. Warranty periods are stated on the warranty certificates or on the invoice.

Warranty information is also stated on the product presentation page. If there is no warranty information, the product has no warranty or the information is not known at the moment. In the latter case, the buyer can contact the provider, who will provide up-to-date information.

Delivery

We strive to get your ordered goods to you the very next day. Fast, quality delivery is very important to us.

You have two delivery methods as well as personal pickup at the company headquarters

• Delivery up to 31.5 kg
• Secure delivery (for heavier and fragile packages)

Delivery price list for Slovenia

Shipping costs (the prices below are indicative); delivery time is up to 3 days

• Do 2kg 5.40€
• 2-5kg 6.60€
• 5-10kg 8.00€
• 10-15kg 9.40€
• 15-20kg 10.70€
• 20-25kg 12.30€
• 25-30kg 14.00€
• 30-40kg 16,40€
• For orders over €300, delivery within Slovenia is free.

Secure delivery costs €15 + VAT.

All prices are exclusive of VAT!

Orders for personal pickup at the company headquarters can be placed up to 1 hour before pickup.

For larger orders, please help the delivery person unload your goods.

You will receive the payment invoice within 24 hours to your email address from the moment we receive your payment.

We reserve the right to deliver the shipment later due to force majeure, natural disasters, etc.

For any additional information, call us at +386 41 409 268 or +386 41 958 643, or send an email to [email protected].

Handling of damaged shipments

Despite our efforts to have our shipments arrive undamaged, some damage may occur.

IMPORTANT: Before accepting the shipment, be sure to check that there is no visible damage to it! If there is damage, report it to the courier immediately and photograph it, then open the package right away to make sure the contents are undamaged. Send the report and photos of the damaged shipment to the email address [email protected] as soon as possible. If you did not report the damage to the courier immediately, the replacement of the item and refund may be refused if it is not possible to determine where the damage occurred.

Delivery price list for abroad

Shipping costs (the prices below are indicative); delivery time is up to 3 days

DELIVERY CROATIA

Čas dostave 2 kg 5 kg 10 kg 15 kg 20 kg 25 kg 31,5 kg

Croatia delivery time 2-3 days   10,20€  11,30€  12,30€   13,30€    13,90€    15,20€   16,60€

Doplačilo za otoke 7,5€

Shipping to countries outside the EU is only possible if the buyer arranges the pickup themselves; price EXW!

Secure delivery costs €20 + VAT.

Report the damage immediately upon receipt to the courier who delivered the shipment. Then send us by email [email protected]  photographs of the outer packaging, the label with sender and recipient details, a photograph of the inner packaging and the intermediate protection of the goods, and photographs of the damaged contents of the package. Together with the courier service, we will make sure the claim is resolved as quickly as possible.

PRICES FOR PACKAGE DELIVERY WITHIN THE EU

All prices are exclusive of VAT!

If the provider is unable to fulfil its obligation because the goods are not available, it will notify the buyer and they will agree on the further procedure.

If the provider dispatches the ordered products on time, it is not responsible for any exceeded delivery time of the contractual carrier. Delivery is made to the address the user provided at registration or order. If no one is at the address at the time of delivery, the courier leaves a notice of the arrived shipment or of the attempted handover. If the courier could not hand over the shipment and you did not collect it, the buyer is charged the postage costs for the returned shipment.

Payment methods

You will receive the invoice in PDF form by email and the original upon delivery.

You can settle the order by paying a proforma invoice or via PayPal.

The provider issues the buyer an invoice on a durable medium.

The sales contract (order) is stored in electronic form on the provider’s server.

Payment by proforma invoice

When choosing payment by proforma invoice, you will pay for the ordered goods with a general payment order BN 02. You can most easily and quickly make the payment via PayPal or in your online bank (Klik, Abanet, Bank@Net …), or at any bank or post office in Slovenia.

When paying, provide the following details:

• Payment purpose: Purchase of a product via the online store

• Name: DBK d.o.o.

• Street: Samostanska ulica 3

• Place: 2360 Radlje ob Dravi

• Account number: SI56 0451 5000 3394 732

IBAN/SWIFT: SI56 0451 5000 3394 732 / KBMASI2X

Protection of personal data

The online store undertakes to protect your personal data in accordance with the Personal Data Protection Act. Your data will be used only for the internal purposes of DBK d.o.o. and will not be passed on to third parties.

The provider undertakes to permanently protect all of the user’s personal data. The provider will use personal data exclusively for the needs of fulfilling the order (sending informational material, offers, invoices) and other necessary communication. Under no circumstances will the user’s data be handed over to unauthorised persons. The user is also responsible for protecting personal data by ensuring the security of their username and password.

Use of cookies

Cookies are text files that a web server loads onto your computer. Cookies do not contain any data that could establish your identity. With the help of cookies, the server knows that you have returned to the online store, which we can use to advantage to adapt the website to the user.

Most browsers accept cookies automatically. If you do not want to accept them, or if you want to be notified before a cookie is loaded onto your computer, you can set this in your browser settings.

Privacy

The owner (data collector) of the online store is:

DBK d.o.o.

Samostanska ulica 3

2360 Radlje ob Dravi

T: +386 41 409 268

DBK d.o.o. is committed to protecting your privacy and developing technology that gives you a safe online experience. This privacy statement applies to the DBK d.o.o. online store. By using the online store you agree to the ways of using data described in this statement.

DBK d.o.o. collects personal data such as first and last name, address, email and telephone number, etc., which are necessary to fulfil contractual or business obligations towards you. In addition, under the Electronic Communications Act (Official Gazette of the RS, No. 109/12, 110/13, 40/14 – ZIN-B, 54/14 – Constitutional Court decision, 81/15 and 40/17) we may also use your email for the purposes of direct marketing and sending occasional newsletters. You can refuse such use of personal data at any time by sending a request to the email address: [email protected].

To prevent unauthorised access to the collected data or its disclosure, to maintain the accuracy of personal data and to ensure its appropriate use, we implement suitable technical and organisational measures to protect the personal data we process.

Your rights

In accordance with the provisions of the GDPR and the applicable law governing personal data protection, you have the right to access your personal data, the right to rectification, the right to erasure or to be forgotten, the right to portability, the right to request restriction of the processing of personal data and the right to object. In addition, if you have given consent to the processing of personal data, you may withdraw it. If you believe that the processing of personal data by DBK d.o.o. violates the provisions of the GDPR, you may lodge a complaint with the Information Commissioner.

If you wish to exercise any of the rights listed above, or if you simply have a question regarding the protection of personal data, please write to us at the email address: [email protected]. We will send you a reply as soon as possible, or at the latest within 30 days of receiving the request.

Retention period of personal data

DBK d.o.o. retains your personal data for as long as necessary to fulfil contractual obligations and for the purpose of sending the newsletters you have signed up for or subscribed to. If you no longer wish to receive content from DBK d.o.o. and unsubscribe from it, or if you withdraw your consent to the processing of personal data for this purpose, we will block your data in the DBK d.o.o. system and will no longer process your data for this purpose.

The retention period of personal data may vary depending on the applicable sector-specific legislation (e.g. tax and accounting legislation). Where the applicable sector-specific legislation sets mandatory retention periods for personal data, DBK d.o.o. deletes the personal data after the expiry of the mandatory period prescribed by law.

Information about the controller

The controller of users’ personal data is the company DBK d.o.o., contact: +386 41 409 268.

Consent

By registering in the online store you agree that the company collects data in the manner and for the purposes described in this statement.

Collection of personal data

Registration

To shop in the online store, the user must register. When registering, the user must fill in personal data or data about the legal entity. The user must fill in the data for a personal account, payment data and delivery data.

Data for a personal account

• First name(*)
• Last name(*)
• Email address (*) (The address must be valid, as you will receive registration details to it. You will also receive a new password there if you forget the existing one.
• Personal password(*) (You choose the password yourself. For data protection, the password should also contain numbers and symbols.
• Repeat password(*)
• Phone(*)
• VAT ID number
• Email sending(*) (Indicate whether you wish to receive information about products, news, etc.)

Payment data

• First name(*)
• Last name(*)
• Phone(*)
• Company or business
• Address type
• Address 1(*)
• Address 2
• City(*)
• Country(*)
• Postal code(*)

Delivery data

The fields are the same as for the payment data. You may enter different delivery data, or you can indicate that you wish to use the same data as for the payment data.

The online store may also automatically collect certain data about your computer’s hardware and software. This data includes: IP address, browser type, domain names, access times and the addresses of websites you visited on our online store. DBK d.o.o. uses this information solely to calculate general statistics about the use of the online store.

Changing personal data

The user can change their personal data, delivery address and payment address at any time. This is done by logging into the online store and selecting the My Account option.

Use of personal data

DBK d.o.o. collects data in the online store in order to ensure the proper operation of the online store, to provide the requested services and to occasionally inform about promotions and news.

Right to information, restriction, erasure, rectification, portability and to object

In all cases where you give consent to the processing of your personal data, you can withdraw that consent at any time via your user account.

The user can manage the consents given for individual processing purposes, withdraw them or give consent for other purposes of processing their personal data.

You have the right to request that we delete personal data relating to you.