Delivery and returns

Delivery

We strive to get your ordered goods to you the very next day. Fast, quality delivery is very important to us.

You have two delivery methods as well as personal pickup at the company headquarters

• Delivery up to 31.5 kg (GLS)
• Secure delivery (for heavier and fragile packages)

Delivery price list for Slovenia

Shipping costs (the prices below are indicative); delivery time is up to 3 days

• Do 2kg        5.40€
• 2-5kg          6.60€
• 5-10kg        8.00€
• 10-15kg      9.40€
• 15-20kg     10.70€
• 20-25kg     12.30€
• 25-30kg     14.00€
• 30-40kg     16.40€
• For orders over €300, delivery within Slovenia is free.

Secure delivery costs €15 + VAT.

All prices are exclusive of VAT!

Orders for personal pickup at the company headquarters can be placed up to 1 hour before pickup.

For larger orders, please help the delivery person unload your goods.

You will receive the payment invoice within 24 hours to your email address from the moment we receive your payment.

We reserve the right to deliver the shipment later due to force majeure, natural disasters, etc.

For any additional information, call us at +386 41 409 268 or +386 41 958 643, or send an email to [email protected].

Handling of damaged shipments

Despite our efforts to have our shipments arrive undamaged, some damage may occur.

IMPORTANT: Before accepting the shipment, be sure to check that there is no visible damage to it! If there is damage, report it to the courier immediately and photograph it, then open the package right away to make sure the contents are undamaged. Send the report and photos of the damaged shipment to the email address [email protected] as soon as possible. If you did not report the damage to the courier immediately, the replacement of the item and refund may be refused if it is not possible to determine where the damage occurred.

Delivery price list for abroad

Shipping costs (the prices below are indicative); delivery time is up to 3 days

DELIVERY CROATIA

Čas dostave                         2 kg     5 kg      10 kg    15 kg     20 kg     25 kg    31,5 kg

Croatia delivery time 2-3 days   10,20€  11,30€  12,30€   13,30€    13,90€    15,20€   16,60€

Doplačilo za otoke      7,5€

Shipping to countries outside the EU is only possible if the buyer arranges the pickup themselves; price EXW!

Secure delivery costs €20 + VAT.

Report the damage immediately upon receipt to the courier who delivered the shipment. Then send us by email [email protected]  photographs of the outer packaging, the label with sender and recipient details, a photograph of the inner packaging and the intermediate protection of the goods, and photographs of the damaged contents of the package. Together with the courier service, we will make sure the claim is resolved as quickly as possible.

PRICES FOR PACKAGE DELIVERY WITHIN THE EU

All prices are exclusive of VAT!

If the provider is unable to fulfil its obligation because the goods are not available, it will notify the buyer and they will agree on the further procedure.

If the provider dispatches the ordered products on time, it is not responsible for any exceeded delivery time of the contractual carrier. Delivery is made to the address the user provided at registration or order. If no one is at the address at the time of delivery, the courier leaves a notice of the arrived shipment or of the attempted handover. If the courier could not hand over the shipment and you did not collect it, the buyer is charged the postage costs for the returned shipment.

Return of goods

The buyer’s right to withdraw from the contract

1. The buyer (hereinafter also: consumer) has the right to notify the provider within 14 days of receiving the goods that they are withdrawing from the contract, without having to state a reason for their decision.
2. To exercise the right of withdrawal, the consumer must give notice by an unambiguous statement via one of the following options:

• Pisno na mail [email protected] ali po pošti na naslov DBK d.o.o., Samostanska ulica 3, 2360 Radlje ob Dravi.

For this purpose, the consumer may optionally also use the Withdrawal / Return of Goods Form, which you can find here.

3. The withdrawal period begins the day after the date of receipt of the goods (“when the consumer acquires physical possession of the goods, or a third party other than the carrier and designated for this purpose by the consumer acquires it on the consumer’s behalf”, or, in the case of a contract for the delivery of goods consisting of several shipments or pieces: “when the consumer acquires physical possession of the last shipment or piece of goods, or a third party other than the carrier and designated for this purpose by the consumer acquires it on the consumer’s behalf”).
4. For the withdrawal period to be observed, it is sufficient that the notice concerning the exercise of the consumer’s right of withdrawal is sent before the withdrawal period expires.
5. Using the return form available in the online store, the buyer may return the product/goods at their own expense. If the goods are damaged during transport, this is the buyer’s responsibility. In the case of personal pickup of the goods, the buyer may inspect the goods immediately and refuse the purchase. Later return is not possible!
6. The goods must be returned to the provider no later than 14 days from the submitted notice of withdrawal from the contract.
7. Returning the received goods to the provider within the withdrawal period is deemed to be notice of withdrawal from the contract. The buyer may return the products by post to the company’s address. At the same address, return is also possible in person, on every working day from 8:00 to 15:00.
8. The buyer must return the received products undamaged and in unchanged quantity, unless the product is defective, lost or its quantity has decreased through no fault of the buyer. The consumer is liable only for the diminished value of the goods resulting from handling the goods beyond what is necessary to establish their nature, characteristics and functioning. If the buyer may have already started using the product, or has already opened and assembled individual components of the products, withdrawal from the contract is not possible. The product manufacturer also prescribes its original packaging (in accordance with Article 36 of the Consumer Protection Act). Since the packaging is an integral part of the product, it must also be enclosed, in the same condition as it was originally upon receipt of the product (i.e. undamaged and in unchanged quantity).
9. The option to withdraw from the contract does not apply to products/goods made according to the buyer’s or consumer’s precise instructions and adapted to their personal needs.
10. If the consumer withdraws from this contract, the provider shall reimburse all payments received without undue delay and no later than 14 days from the day of receiving the notice of withdrawal from this contract. The company makes such reimbursement using the same means of payment as was used for the original transaction, unless otherwise agreed or where, due to its nature, payment cannot be provided by the same means. The company may withhold payment in the cases and within the time limits set by the Consumer Protection Act.
11. With every return, in addition to the product, a properly and fully completed Return of Goods Form and a copy of the invoice must also be enclosed.